Announcing Customer Connect on the Menu Anywhere Platform
We’re excited to announce the next frontier of online ordering, called Customer Connect!
“Where’s my food?”
As seconds turn to minutes and stomach groans turn into stomach growls, an important question often arises after a guest places an online order. That question is, “where’s my food?”. Hungry guests want to know where their food is and how long until it arrives. Zuppler has made it possible for guests to see a food order in various stages.
Give guests full transparency into their “food journey”
Customer Connect creates a persistent dynamic connection between a guest and the merchant, including restaurants, hotels, stadiums, hospitals, universities, etc., providing full transparency of a food order through each step of the food ordering journey, with full transparency into the stages from initial order to final delivery or curbside pickup.
Opt-in for Notifications
To receive notifications, guests must opt-in to begin receiving updates that can be sent to their phone as a text message, in an email, or can show up as a push notification sent from the mobile app downloaded to their device.
Guests have complete visibility into seeing each stage their food order is in, including (but not limited to) when:
The order is placed.
A guest makes the payment on an order.
The business confirms the order.
When the order is prepared.
When the order is packaged.
The order has been dispatched and is sent out for delivery.
The guest has arrived for pickup.
Satisfaction rating of the food item and merchant.
Alert guests in real-time with push notifications, with full transparency on where the food is and when it will be arriving, or when it will be ready to be picked up.
Visibility turns into confidence, and more confident guests feel they have more control over the process when ordering online from an establishment and arriving for curbside pickup.
Send notifications if new changes occur
When a restaurant gets too busy, they can use this functionality to let the guest know that the order has a new pickup time, sending a message saying, “We apologize for the delay. Our kitchen is busier than usual and additional time has been added to your order. Your new estimated time is 7:35PM”. Businesses can also send notifications if new charges occur, or if they’ve had a change to the food charge, including receiving a refund.
Other features include text or email notifications for cart abandon, requests for feedback about an order, and food reorder reminders. Merchants have absolute flexibility over how to customize their messages and notifications, and when they are deployed within their operation.
This feature is unique because merchants have absolute flexibility over customizing their Customer Connect, by being able to control the entire order flow through the food journey. Notifications can be completely tailored to the exact way a food business runs, especially optimizing operations for enterprises and businesses with multiple locations.
Connect with guests like never before
Customer Connect allows businesses and guests to connect in a way that creates transparency and inspires guest confidence and enhances the guest experience. Within food operations, Customer Connect has the additional benefit of relieving staff of inbound questions about food status and delivery times.
On the merchant side, your staff is relieved of all inbound questions and phone calls, to focus more on the most important elements of business, and finally alleviating the age-old question, “where’s my food?”.
Book a demo with the Zuppler team to learn more