Privacy Policy
Our Commitment to Privacy
Protecting your privacy is important to us. We understand you may have questions or concerns regarding your personal information and how it will be used. With this in mind, we have developed this Privacy Policy.
The Information We Collect and How We Use It
On the Website, you may register as a User, download information, contribute content, or place an Order for food or other Goods. The types of information we collect when you access the Website may include the following:
your name and the name of your company
contact and billing addresses
your electronic mail ("email") address
your phone and fax numbers
credit card or debit card information
your primary dining city
any information that you may provide in a form on the Website
Restaurants from which you have ordered, your ordering history, and any dining information or preferences provided by you or the Restaurant
the Internet Protocol address from which you accessed the Website
the items you clicked on the applicable web page
Cookies and Related Data
Some of the information we collect via the Website is gathered and maintained through the use of "cookies" and other methods. A "cookie" is a small file that is saved on your computer and which may contain information about you, such as your user name and password, or about your use of the Website, such as the page you most recently visited. As a result, we are able to (i) recognize you when you access the Website so that you do not have to re-enter your personal or other information each time you visit the Website, (ii) customize and personalize the content we make available to you, (iii) maintain the "state" of your current visit (e.g., to maintain your Order history or the items in your Order), and (iv) alert you to features of the Website. You may disable "cookies," but the Website may not function properly as a result. In addition we may collect certain non-personal data in connection with the Website. For example, we may collect information on the browser that you use to access the Website, the operating system that you are running, and certain information about the Website you accessed immediately before you accessed the Website.
Posting to Public Areas of Website
Please remember that if you post any of your personal information in public areas of the Website, such as in dining feedback, such information may be collected and used by others over whom we have no control. We are not responsible for the use made by third parties of information you post or otherwise make available in public areas of the Website.
Our Use of Your Information
We may provide your name, phone number, email address, and contact and billing addresses to Restaurants from which you place an Order, as well as other third parties who may help fill the Order. We may share your Restaurant order history and other dining information and preferences with that Restaurant and other restaurants under the same ownership.
We may also use and share your information with Restaurants and others:
Links To Other Sites
When you are on the Website you could be directed to other third party sites, such as the websites of individual Restaurants, that are beyond our control. We do not endorse, and are not responsible for, the privacy practices or the content of any other websites. Moreover, these other sites may send their own cookies to users, collect data or solicit personal information. While Zuppler Onln. Food Order, LLC strives to protect its users personal information and privacy, we do not guarantee the security of any information you disclose online. This Privacy Policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond Zuppler Onln. Food Order, LLC control, and is not to be applied in any manner contrary to applicable law or governmental regulation.
Information from Children
We do not knowingly solicit or collect information from any individuals under the age of 13, nor do we provide any of our Goods or Services to individuals under the age of 13. If you believe that we have inadvertently collected any such information, or provided any such Goods or Services, please contact us immediately so that we may delete the information.
Our Commitment to Data Security
We have put in place certain physical, electronic and managerial procedures to try to safeguard and secure the information we collect, although no system is completely secure. We urge you to take adequate precautions to protect your personal data, which should include never sharing your User ID and Password with anyone.
How to Access or Correct Your Information
You can access your personally identifiable information that we have collected through the Website and that we still maintain by contacting us as described below in "How to Contact Us." You can correct factual errors in your personally identifiable information by updating your Profile page on the Website or by sending us a request that credibly shows that our records are incorrect, although we may refuse such requests in our discretion. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your personally identifiable information or permitting you to make corrections, and we may refuse access to any user.
How to Delete Your Information
You can delete your personally identifiable information that we have collected through the Website by contacting us as described below in "How to Contact Us. You can also delete your personally identifiable information through your Profile page on the Website.
Changes to Our Privacy Policy
We reserve the right to revise this Privacy Policy from time to time in our discretion. If we modify this Privacy Policy, we will post the revised Privacy Policy, which will take effect immediately upon posting, and we may attempt to notify you of such change through the email address you provide to us. It is your responsibility to periodically review this Privacy Policy.
How to Contact Us
Should you have questions or concerns about this Privacy Policy or any other matter pertaining to our privacy practices, please send an e-mail to the following address: contact@zuppler.com, or by mail to 151 E 10th Ave. 2nd Floor, Conshohocken, PA 19428.
Credit Card Supported:
MasterCard, Visa, Amex, Discover
GDPR Privacy Policy
Introduction
Access to, use of, placing of an order, linking to the Zuppler Platform, use of software or downloading software ("access") is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Zuppler Platform (“Terms of use”).
Your Access to the Zuppler Platform constitutes your agreement to be bound by the Terms of Use. We reserve the right to amend the Terms of Use at any time. Your continued use of the Zuppler Platform will mean that you agree to the amended Terms of Use.
The Terms of Use of the Zuppler Platform do not affect your statutory rights as a consumer.
"You", "Your", “User” means the person using this Zuppler Platform and subject to these Terms of Use.
"Zuppler Platform" means our mobile applications and/or websites and/or APIs.
"Zuppler", "We", "Us", or "Our" means Zuppler which is the the trading name for ZUPPLER INTERNATIONAL LIMITED an Irish company registered in Ireland under company number 599489 and having its registered offices at Unit 1, 70 Heather Road, Sandyford, Dublin 18, D18 H7K7.
Zuppler may update or revise this Agreement, including any Zuppler Policies, from time to time. You agree that you will review this Agreement periodically and that your continued use of the the Zuppler service demonstrates your acceptance of the updated terms.
Our Purpose
We provide a way for you to communicate your orders ("Orders") for products ("Products") to delivery or takeaway restaurants ("Restaurants") displayed on the Zuppler Platform (this also includes the “website”).
The purpose of this Zuppler Platform is to provide a simple, convenient and cost-effective service to users, linking them to restaurants in their area that offer food for delivery or collection. Interactive menus allow customers to build and submit orders. We also provide products and services to restaurants and other hospitality related businesses to help them market and manage their business.
Limitation of Liability
To the extent permitted by law, Zuppler provides this Zuppler Platform and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Zuppler Platform, or that it will be timely or error-free, that defects will be corrected, or that the Zuppler Platform or server that makes it available are free of viruses or other harmful components.
Subject to the previous paragraph, neither Zuppler nor Zuppler directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Zuppler Platform.
We will not be held responsible for the food, drink or product delivered by partner restaurants. We are an intermediary that helps users to communicate their orders. We hold no responsibility for errors made leading to personal harm, injury, allergic reactions, or death. As much as we try to ensure that our partner restaurants maintain the highest standards possible, the nature of our business means that we cannot be held responsible for the quality of the product. This is the sole responsibility of the individual restaurants. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.
Intellectual Property
You may not republish, display, modify, broadcast, print, copy, reproduce, download, transmit or re-use the materials from this Zuppler Platform for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.
All copyright, trademarks and other intellectual property rights in this Zuppler Platform and its content (including without limitation the Zuppler Platform design, text, graphics, logos, icons, images and all software, databases and source code connected with the Zuppler Platform) are owned by or licensed to Zuppler or otherwise used by Zuppler as permitted by law.
Zuppler is a trade mark of Zuppler Inc (US). Trading as Zuppler.
Indemnity
You must indemnify and hold harmless Zuppler, its directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Zuppler Platform, any breach or violation of the Terms of Use of this Zuppler Platform or your violation of any law or your violation of the rights of any third party.
Availability
This Zuppler Platform may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
Third Party Sites
This Zuppler Platform may contain links to other websites. Those websites are not under the control of Zuppler and we are not responsible for the practices, content or availability of such websites. A link does not imply endorsement of, sponsorship of, or affiliation with the linked site. We provide the links as a convenience only. If you decide to access linked third party websites, you do so at your own risk, and we will not be held responsible or liable for any loss or damages caused by use of or reliance on any contents, goods or services available on such websites.
You may provide a non-framed link to this Zuppler Platform or website from any other business or service website but not in any way which gives the impression that we are associated with or have approved such other site, unless expressly agreed to by ourselves in writing.
Limitations of Use
This Zuppler Platform is intended to be accessed by persons located in the EU and we make no representation that any information, materials or functions included in this Zuppler Platform are appropriate for use in any other jurisdiction.
By using this Zuppler Platform, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Zuppler Platform or by contacting us at GDPR@zupplerinternational.com.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
To use our service you must be over 18 years of age.
You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.
You may not use the Zuppler Platform for any unlawful or unauthorised purpose, including without limitation:
Transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice.
Interfering with any other persons use or enjoyment of the Zuppler Platform.
Damaging, disabling or impairing the operation of this Zuppler Platform or attempting to gain unauthorised access to this Zuppler Platform or to networks connected to it, through hacking, spoofing or other such similar means.
Distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material.
You may not access the services, use the app or website if you are our direct competitor, or an agent of our direct competitor, except with our express prior written consent. In addition, you may not access our services or use the app or website for the purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
User Submissions
We do not solicit nor wish to receive any confidential, proprietary information, creative materials, ideas or suggestions from you other than those we specifically request.
If you do send to us by email or otherwise, any communication or material, you represent and warrant that the information and material is original to you, and you will be deemed to have granted us a perpetual, world-wide, royalty-free license to use such communications or material in any way we see fit and we will be free to use any such material or information contained in communications you send for any purpose whatsoever.
Orders
Zuppler accepts no responsibility or liability for the quality or quantity of any goods delivered by or collected from said third parties. It is the responsibility of the customer to thoroughly check the supplied goods before accepting an order.
All questions regarding goods shown on this Zuppler Platform should be directed to the partner restaurant.
Please note that when we say your order has been ‘confirmed’ within the Zuppler Platform this means that we have acknowledgement of your order, and the restaurant still has the right to decline the order.
Acceptance of your order will only occur on the Zuppler Order Confirmation page confirming that the restaurant has received and accepted your order. If the restaurant is unable to fulfill your order you will either receive an email/SMS/phone call or other notification stating that your order has been declined or a ‘Rejected’ status will appear on the Zuppler Order Confirmation page.
All food preparation and deliveries are the sole responsibility of the restaurant partner accepting the order.
Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address and contact telephone number when ordering.
It is your responsibility to keep your phone secure. You agree to be responsible for orders and charges made via your phone and/or via your account.
Communication
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. We reserve the right to contact you at any time via, and not limited to, SMS, push notifications, phone call, email and post for non-marketing purposes. This condition does not affect your statutory rights. We reserve the right to contact you at any time via, and not limited to, SMS, push notifications, phone call, email and post for marketing purposes provided you have consented to such contact. Consent to this may be withdrawn at any time by unchecking the “Get the latest offers and discounts delivered to your inbox” checkbox on the website or app user profile page.
Alcohol and Cigarettes
Orders containing either alcohol or cigarettes can not be accepted from persons under the age legal age of purchase in their resident country. You agree to not place orders for any items that are not legal for you to purchase.
Payment
Once your order has been accepted, this represents an agreement between you the user and the restaurant. The restaurant has sole responsibility for this order. Cash payments are made directly to the restaurant fulfilling the order. If you have chosen to pay with credit or debit card or other electronic payment method on the Zuppler Platform then the transaction is processed by Zuppler.
Please ask in store for terms relating to any discounts offered.
Delivery and/or card charges are calculated per order and based on the policy of the individual restaurant.
Prices are subject to change and all goods are subject to availability.
Additional Costs
You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.
Cancellation
You have the right to cancel an order up to the point the order is sent to the restaurant. This is normally within 9 seconds from the point at which you placed the order within the Zuppler Platform.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
An order may be subsequently cancelled by a restaurant after you have received a notification stating the order has been accepted. Zuppler and our partner restaurants reserve the right to cancel any order, before or after acceptance, and will notify you of any such cancellation.
Customer Ratings
The ratings shown on the Zuppler Platform are the opinion of customers only. They do not represent our own opinions.
Termination
We reserve the right to decline a new registration, terminate your right to link to the Zuppler Platform, remove you as a user of this Zuppler Platform, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability or loss to us or our partner restaurants we may take any action deemed necessary to prevent such a liability or loss from occurring.
If we terminate your right to link to the Zuppler Platform you must cease linking to the Zuppler Platform immediately. Any person who holds a suspended or terminated membership must not order from or re-join this Zuppler Platform without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.
Please note that we have the ability to trace your IP address, and if necessary, contact your ISP (or any other relevant service provider) in the event of a suspected breach of these Terms of Use.
Enforceability
If any part of these Terms of Use are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use.
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
Governing Law
The Terms of Use, Privacy Policy and any matter relating to this Zuppler Platform shall be governed by Irish law and any dispute shall be resolved exclusively in the courts of Ireland.
Contact
All comments, questions and requests relating to your information are welcomed and should be addressed to GDPR@zupplerinternational.com.
Privacy Policy
1.Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 By using our service and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via our websites and apps.
1.5 In this policy, “Zuppler”, "we", "us" and "our" refer to ZUPPLER INTERNATIONAL LIMITED an Irish company registered in Ireland under company number 599489 and having its registered offices at Unit 1, 70 Heather Road, Sandyford, Dublin 18, D18 H7K7. For more information about us, see Section 13.
2. Credit
2.1 This document was created, in part, by www.seqlegal.com.
3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process data about your use of our website and services (" usage data "). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.3 We may process your account data (" account data "). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our service and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 We may process your information included in your personal profile on our website (" profile data "). The profile data may include your name, address, telephone number, email address, date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services (" enquiry data "). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
3.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our service (" transaction data "). The transaction data may include your contact details, your card details and the transaction details (We do not store credit card details - these are stored securely by our processing partners). The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
3.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (" notification data "). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
3.10 We may process information contained in or relating to any communication that you send to us (" correspondence data "). The correspondence data may include the communication content and metadata associated with the communication. Our service will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
3.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.14 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.15 Please do not supply any other person's personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3 We may disclose your personal data to our suppliers, subcontractors or partners insofar as reasonably necessary for providing a service to you. For example, your contact details, location details, relevant payment information, name, phone number, email address and other details will be provided to the store/restaurant that you are placing an order with.
4.4 Financial transactions relating to our services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds and protecting us from fraudulent transactions.
4.5 Zuppler is responsible for the security of cardholder data received from our customers, if any. To the extent that we store, process, or transmit cardholder data, we comply with the most current version of the Payment Card Industry Data Security Standard (PCI-DSS) and other applicable laws, rules, and regulations.
4.6 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
4.7 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 We and our affiliate companies have offices and facilities in Ireland, United States of America, Holland, India and Romania. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. Transfers of data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from the receiving party.
5.3 The hosting facilities for our website are situated in Ireland, United Kingdom and United States of America. The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries. Transfers of data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from the receiving party.
5.4 Zuppler contractors are situated in United States of America, India, Canada, Brazil and other non-EU countries. The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from us by request.
5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) Personal data will be retained for a minimum period of 2 years following your most recent access of our service or platform, and for a maximum period of 3 years following your most recent access of our service or platform.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on our legitimate needs to retain data.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email.
8. Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. All requests are subject to clauses 8.14 - 8.17.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us by email to GDPR@zupplerinternational.com in addition to the other methods specified in this Section 8.
8.14 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) sufficient information to allow us to locate your personal data, such as your mobile phone number or relevant order IDs and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
8.15 We may withhold personal information that you request to the extent permitted by law.
8.15 We may withhold personal information that you request if the requests are deemed vexatious, manifestly unfounded, excessive or repetitive.
8.17 You may instruct us at any time not to process your personal information for marketing purposes.
8.18 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, or created by a browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) Authentication - we use cookies to identify you when you visit our website and as you navigate our website or a website that uses our services.
(b) Security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
(e) Advertising - we use cookies to help us to display advertisements that will be relevant to you;
(f) Analysis - we use cookies to help us to analyse the use and performance of our website and services; and
(g) Cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally. AKA, the Ironic Cookie.
11. Cookies used by our service providers
11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
11.3 We use Google AdWords to display ads. You can view the privacy policy of this service provider at https://policies.google.com/terms?hl=en&gl=ie
11.4 We use Facebook to display ads. You can view the privacy policy of this service provider at https://www.facebook.com/policies/cookies/ .
11.5 We use Statcounter to monitor service activity. You can view the privacy policy of this service provider at https://statcounter.com/support/knowledge-base/314/.
11.6 From time to time we may use different cookies to track usage, protect ourselves from frand and display ads. You can check these cookies at any time via your browser.
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website and will not be able to place orders.
13. Our details
13.1 This website and service is owned and operated by ZUPPLER INTERNATIONAL LIMITED t/a Zuppler .
13.2 We are registered in Ireland under registration number 599489, and our registered office is at Unit 1, 70 Heather Road, Sandyford, Dublin 18, D18 H7K7.
13.3 Our principal place of business is at Unit 1, 70 Heather Road, Sandyford, Dublin 18, D18 H7K7.
13.4 You can contact us:
(a) by post, to the business address given above;
(b) using our website contact form or;
(d) by email at GDPR@zupplerinternational.com.